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常问问题

  • What is acupuncture?
    Acupuncture is a form of traditional Chinese medicine that involves stimulating specific points on the body with fine needles. This is done to promote natural healing and regulate the flow of qi, or energy, throughout the body.
  • What are the benefits of acupuncture?
    Acupuncture has been used for centuries to treat a variety of ailments, from chronic pain to stress and anxiety. It may also help to improve digestion, reduce inflammation, and boost the immune system. Many people find that they experience improved sleep, clarity of thought, and overall well-being after acupuncture treatments.
  • Are there any side effects of acupuncture?
    Acupuncture is generally considered safe when performed by a licensed and trained practitioner. However, some people may experience minor side effects such as soreness, bruising, or bleeding at the needle insertion site. In rare cases, more serious side effects such as infection, nerve damage, or organ injury may occur. It is important to disclose any medical conditions or medications you are taking to your acupuncturist before treatment. If you experience any unusual symptoms after acupuncture, contact your practitioner immediately.
  • Can I cancel a booking?
    Yes, you can cancel a booking with Heyttu Clinic. Simply log into your account and navigate to the “Bookings” section. From there, select the booking you wish to cancel and follow the prompts to cancel the appointment. Normally it is free to cancel a booking 24 hours in advance. Please note that cancellation policies may vary depending on the service or appointment you have booked, so be sure to review the terms and conditions before canceling. If you have any questions or concerns about canceling a booking, please don’t hesitate to contact our customer service team for assistance.
  • Should I prepare something before I come to an acupuncture treatment?
    It is recommended that you wear loose, comfortable clothing that allows easy access to the areas that will be treated. Avoid starvation or eating a large meal or consuming alcohol before your appointment, and make sure to stay hydrated by drinking plenty of water beforehand. If this is your first visit, please bring a list of any medications or supplements you are currently taking, as well as any medical records or test results that may be relevant to your treatment.
  • How do I pay for shopping in the shop?
    We accept various card and third-party pements though Stripe. You can also pay us through back transfer and Mobilepay (only valid in Denmark)
  • Can I complain?
    Yes of course you have the right to complain. In case of damage or defects at the reception, contact Heyttu Shop immediately via e-mail post@heyttu.com. At Heyttu Shop, you always have a 24-month warranty on your purchases from the time you have the item in hand. All complaints are handled in accordance with current legislation. The right of complaint lapses if you are to blame for the defect. It can e.g. be if you have used the item incorrectly or an unauthorized repair has been made. For complaints from all business customers, the following conditions apply: If in connection with a complaint you receive a replacement item and must send the original item back to us, we must have the original item in hand within 14 working days, otherwise you will be charged full price for both items and your right to exchange lapses. The following conditions apply to complaints from business customers abroad (including Greenland and the Faroe Islands): As a customer, you only bear shipping costs back and forth between you and Heyttu Shop. Read more on Terms of Use
  • What is your shipping policy?
    Shipment Policy 1. Good in Stock packages are generally dispatched within 2 days after receipt of payment and are shipped via DAO, Postnord or DHL with tracking and drop-off without signature. Boxes are amply sized and your items are well-protected. Delivery prices only apply to national shipments to bridged islands in Denmark and do not apply to Greenland and the Faroe Islands. It costs 50 DKK for shopping less than 880 DKK. 2. Herbal Medicine The order of herbs is shipped by our partner Zieten Apoteke directly from Berlin. Normally, it takes 5 to 10 days to arrive in Denmark. 3. Dropshipping from China Besides goods in stock, most of our goods are ordered from China. Usually, it takes 30-35 days for train and road delivery from China to Denmark. Special orders can also be transported by flight after agreement via email, which takes 5 to 10 days. After arrival, packages are generally dispatched within 2 days after receipt of payment and are shipped via DAO, Postnord or DHL with tracking and drop-off without signature. Boxes are amply sized and your items are well-protected. 4. Pick-up by yourself You can also come to our shop to take your packages by yourself. We could also meet in another place and delivery the package by agreement. 5. Internaltional Shipping in EU If the delivery address is located in other EU contries, a standard shipping fee is 120 DKK. When extra fee is required, we will contact you in advance before we send the order.
  • What is your return policy?
    If you are not satisfied with an item, you can return it within 14 work days of receipt. Please contact us by email (post@heyttu.com) if you want to send products back. If the item is defective, please inform us as soon as possible, and no later than 10 work days after you have received the item. You can find further information about returning goods in our Terms of Use.
  • How can I download a perchased article?
    A download link will send to your email automaticalliy. You may need to check your spam sometimes.
  • Will I have a course certificate after I finish a course?
    Yes, you will receive a course certificate upon completion of a Heyttu course. The certificate will be available to download as a PDF file from your course dashboard. This certificate can be used to showcase your newly acquired skills and knowledge to potential employers or clients. Please note that to receive a certificate, you must complete all the required coursework and assessments for the course.
  • Who can buy your courses?
    Heyttu Courses are available for anyone interested in learning and self-improvement. Our courses are suitable for beginners, advanced learners, and professionals alike. Whether you are a student, a working professional, or someone passionate about personal development, we have something for everyone. So, if you are looking to enhance your knowledge and skills, then Heyttu Courses is the perfect platform for you.
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